Terms & Conditions

eSpareware Extended Warranty Service Agreement (EWSA) replicates and enhances the manufacturer’s warranty. This means that whenever your electronic device or appliance experiences a malfunction or failure, we will arrange for its repair or replacement while covering all associated costs. We handle all necessary follow-ups, transportation, procurement of parts, and the required logistics to ensure a smooth resolution.

1. Coverage Includes:

• Television
• Air Conditioner
• Washing Machine
• Refrigerator
• Microwave Oven
• Laptop
• Geyser

You can choose to purchase an extended warranty from eSpareware for your appliances and gadgets within one month after acquiring your device.

2.Extended Protection Options:

• Protect your device for up to three additional years.
• The duration of the extended warranty is determined by the typical life cycle of the device.

ImportantNote:
When selecting an extended warranty for your device, please remember that the combined duration of the manufacturer’s warranty and the extended warranty cannot exceed five years. For example, if your device has a two-years manufacturer’s warranty, you may opt for an extended warranty of up to three additional years. Conversely, if your device includes a three-year manufacturer’s warranty, you can select an extended warranty for a maximum of two additional years. Manufacturer.

3. Service Assurance

eSpareware takes great pride in delivering exceptional service, and we stand by our commitments. We assure you that your device will be fixed and returned within the agreed timeframe. If we cannot repair the device as promised, we will offer you a new or refurbished replacement with comparable features. In certain situations, we may also provide Gift Cards that reflect the current market value of your device. The brands eligible for our Service Guarantee include the following:

“Business Days refer to weekdays from Monday to Friday. This does not include Saturdays, Sundays, or any national and state holidays. The turnaround time for repairs begins when the device is collected and taken to the designated service center.

We are continually striving to broaden this list. Until then, we cannot guarantee timelines for brands not included above.

• The turnaround time is influenced by the availability of service in your area, excluding the logistics timeframe.”

4. Assist Us in Assisting You

1. Purchase Extended Warranty: Acquire an extended warranty along with your device to ensure you select the appropriate plan based on your device’s price.
2. Verify Invoice Details: When buying the plan, confirm that the invoice from your retailer includes the IMEI/Serial Number that corresponds to your device.
3. Activate Your Plan Promptly: Activate your EWSA plan within 30 days of purchasing the extended warranty. Requests for activation beyond this period may be subject to inspection or denial. If you miss the activation window, please email help-ESpareware@espareware.com.
4. Device Pickup Requirement: To repair your device, it must be collected by our authorized logistics partner. If you are uncomfortable handing over the device due to trust or other concerns, we cannot proceed, and your plan will be suspended.
5. Timely Information Submission: Provide all requested information promptly and accurately.
6. Submit Device Details Promptly: Please send us your device information and purchase invoice without delay and respond quickly to any inquiries. Any delays on your part may extend the service assurance period proportionately.
7. Serial Number Changes: If your Serial Number changes due to repairs or exchanges by your retailer or service center, please provide a “Swap Letter” to verify you’re using the same device. This letter can be obtained from the brand/OEM. Warranty transfers are available for selected brands.
8. Transferability of EWSA Agreement: The EWSA agreement is transferable only for certain appliance brands* in India. For other brands, the agreement is non-refundable and non-transferable and applies solely to devices linked tothe specified serial number at the time of activation.
   *Eligible brands include Sony, LG, Samsung, Bosch & Siemens, Godrej, Haier, IFB, Whirlpool, Panasonic, Toshiba, Bose, Harman Kardon, Philips, Apple, Microsoft, Lenovo, Dell, HP, Morphy Richards, Asus, Acer, MSI, GE, Symphony, Havells, Orient, Macoy, Hitachi, BlueStar, Carrier, and O’General.
9. Service Center Availability: We require at least one service center for your OEM in your area to support service requests, ensuring that your device is serviced with genuine parts.
10. Quality Repairs: Your device will be repaired by the brand or one of our authorized service partners. We use high-quality parts and skilled technicians to guarantee that your device is restored to the highest standards.
11. Maximum Liability

The highest amount payable by us under this Extended Warranty Service Agreement will be the original purchase price of your product. If the repair costs for a single service request exceed the last known market value of the device, we will provide a replacement. This replacement may be in the form of a new or refurbished device or gift cards.

If we issue payments for repairs, replacements, or gift cards that reflect the cost of an item with equivalent features and functionality, totaling the coverage amount, the Extended Warranty Service Agreement will be deemed fulfilled. We will have no further responsibilities, regardless of any remaining term of the agreement.

Aside from the provisions stated above, this Extended Warranty Service Agreement will not be liable for:

• Indirect damages resulting from improper product functioning, including but not limited to lost profits or savings, business disruptions, data loss, lost revenue, loss of use, inconvenience, mental or physical distress, commercial or economic losses, or any special, incidental, or consequential damages.
• Incidental damages from product malfunctions, such as loss of income or profit.
• Any requests made by third parties or by the customer on behalf of a third party.
• Any damages resulting from the customer’s failure to adhere to the instructions in the user manual.

This limitation of liability applies in all situations, whether damages are sought under this limited Extended Warranty Service Agreement, as a tort claim (including negligence and strict product liability), a contractual claim, or any other type

of claim. This limitation cannot be waived or altered by anyone. It remains effective even if the customer has informed to eSpareware or its representatives about the possibility of such damages or if such a possibility was reasonably foreseeable.

6. Exclusions from Coverage

This Extended Warranty Service Agreement does not apply to the following items or circumstances:

1. Products Without Manufacturer’s Warranty: Any items that do not have a valid Manufacturer’s Warranty in India at the time of purchasing this Extended Warranty Service Agreement.
2. Physical Damage: Any form of physical or accidental damage that affects the internal or external components.
3. Liquid Damage: Problems resulting from liquid exposure or water logging.
4. Wear and Tear: Issues arising from normal wear and tear of the Covered Product.
5. Unauthorized Repairs: Costs or problems stemming from unauthorized repairs, improper use, or defects related to electrical components such as wiring, plugs, switches, extension boxes, inverters, grounding, voltage fluctuations, or external factors like pest infestations.
6. Non-Manufacturer Accessories: Breakdowns caused by accessories not provided by the product’s manufacturer.
7. Cosmetic Damage: Any non-functional or cosmetic deterioration that does not impact the product’s operation.
8. Warranty Voiding Actions: Actions that void the manufacturer’s warranty, including unauthorized modifications, repairs, or servicing.
9. Pre-existing Issues: Any problems that arose before the start of the Extended Warranty Service Agreement or after its expiration.
10. Consumable Products: Wear and tear of consumable items like remote controls, cables, batteries, and various accessories (e.g., cartridges, chargers, earphones) is excluded.
11. External Signal Issues: Defects caused by issues with external transmission sources, such as cable or DTH signals.
12. Installation Errors: Breakdowns resulting from failure to adhere to the manufacturer’s installation or operating guidelines.
13. Altered Serial Numbers: Products with removed or tampered serial numbers are not covered.
14. Data and Software Damage: Damage to computer hardware, software, or data due to viruses or related issues is excluded.
15. Misrepresentation: Any product that has been fraudulently described or misrepresented by you.
16. Improper Storage: Malfunctions due to inadequate storage conditions, such as high temperatures, humidity, rust, or battery leakage.
17. Natural Disasters: Damage caused by natural events like floods, earthquakes, or other acts of God.
18. Commercial Use: Products used for commercial purposes are not included in the coverage.

7. Cancellation Policy

You may cancel the Extended Warranty Service Agreement purchased through the eSpareware website within 10 days of the purchase date for any reason. Upon cancellation, the full amount paid for the Extended Warranty Service Agreement will be refunded within 7-10 working days without any deductions. Please note that cancellations cannot be processed after 10 days from the purchase date.

If a customer submits a request that is known to be false or fraudulent regarding the value or nature of the work, the Service Agreement will be considered null from the beginning, and no refund will be issued. The customer will be responsible for returning any payments received up to that point, including shipping or other related costs incurred by the company. The decision to cancel or refund plans with special discounted rates rests solely with eSpareware.

Please note that protection plans are non-transferable. Ensure that the owner’s details provided are accurate and valid.

Once activated, a plan cannot be cancelled or refunded.

Additionally, if a plan is not activated within 30 days of the purchase date, it will become void and cannot be cancelled or refunded.

8. TERMINATION

In addition to the typical termination that exists in eSpareware EW T&C, the Plan will be terminated in the following scenarios: a) At the closing hours of the end date of the Service Contract Term. 

1. b) We replace your Product or provide you a monetary settlement in lieu of the same. Whichever happens earlier.
2. c) In case of any discrepancies found
3. d) eSpareware will cancel the Terms and/or the Plan Terms if eSpareware does not receive the Plan Fee (all inclusive) on the date it is due.
4. e) eSpareware will cancel the Terms and/or the Plan Terms if the Customer has at any time:

• agreed to help any third party to try to obtain money fraudulently or dishonestly from eSpareware and/or their Insurer; or
• is in violation of applicable law as may be relevant to the use of the Plan(s); or
• failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide manner towards eSpareware and/or their Insurer including by providing false or inaccurate information; and
• Customer fails to return to eSpareware or its authorized Service Partner(s)any goods/devices temporarily lent to him/her or money advanced on an emergency basis to him/her or tickets or hotel bookings made on behalf of the Customer and which are to be returned/reimbursed/paid as per the terms of the Plan to eSpareware or to its authorized Service Partner.

9. Important Legal Information

• Product Information: Protecta Plus is a Extended WarrantyProduct developed by Espareware Global Private Limited.
• Conditions for Service: Failure to meet any conditions outlined in this document may result in the rejection of your request. We appreciate your cooperation to ensure a smooth service experience.
• Agreement Scope: This service agreement constitutes the entire understanding between Espareware Global Private Limited and the Customer. The retailer acts solely as an authorized dealer and is not responsible for any issues regarding services provided under this Agreement. Statements from resellers or third parties that contradict this Agreement are not binding on Espareware Global Private Limited.
• Liability Limitations: We are not liable for delays or failures in service, including interruptions caused by strikes, government actions, natural disasters, disruptions in global supply chains, or any other factors beyond our control.
• Indirect Damages: eSpareware is not responsible for any indirect damages resulting from product malfunctions, such as loss of profits, business interruptions, data loss, or any other economic losses.
• Care Plans: The device covered by the Extended Warranty should not have any other insurance, care pack, or extended warranty beyond the manufacturer’s warranty.
• Marketing Materials: Marketing brochures are intended solely for customer education and do not have commercial value.
• Governing Law: Any disputes related to this service will be governed by Indian law, with exclusive jurisdiction granted to the courts of Mumbai.
• Terms Availability: A complete set of terms and conditions can be found at espareware.com and www.getprotecta.in.
• Rights Reserved: All rights are reserved by eSpareware Global Private Limited.

10. Errors, Inaccuracies, and Omissions

Occasionally, our site or services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct these errors at any time without prior notice, including after an order has been submitted. We are not obligated to update or clarify information unless required by law.

11. Disclaimer of Online Availability

In addition to other disclaimers, we make no guarantees regarding the online availability or click-through rates of www.espareware.com or www.getprotecta.in. These sites and their content may become unavailable at any time. Any advertising must be approved by eSpareware prior to posting, and we reserve the right to accept or reject any advertisements for any reason.

Electronic Communication

By using the Site or emailing eSpareware, you are communicating with us electronically. You consent to receive communications from us electronically, whether via email or notices posted on the Site. You agree that all agreements and disclosures we provide electronically fulfill any legal requirements regarding written communication.

12. Links to Other Sites

The Site or third parties may provide links to other websites. Since we have no control over these external sites, you acknowledge that eSpareware is not responsible for their availability or content. We do not endorse or take responsibility for any materials or services available from such sites and are not liable for any damages or losses resulting from your use of these resources.

13. Raising your Service Claim

Your device has unfortunately broken down, but don’t worry; we’re here to assist you.

1. Please contact us at 7827059826 or Claim through our Portal or email help-protecta@espareware.com within 7 days to inform us about the issue.
2. Have a copy of your purchase invoice that includes the IMEI/Serial number ready.
3. Verify that the name of the purchaser and the IMEI/Serial Number on your device match those listed on the purchase invoice and/or the serial number shown in the device image uploaded during plan activation.
4. We will keep you updated on the status of your Service Request at every stage.
5. Scope of Coverage

15. CustomerAccountability

• You must ACTIVATE the Extended Warranty (EW) immediately upon purchase or within the timeframe specified by eSpareware.
• At the time of activation and when making a service request, you will need to provide a complete set of required documents. If the Serial Number of the Product has changed due to repairs or replacement by the manufacturer or retailer, you must submit a copy of the Swap Letter that clearly indicates both the current and previous Serial Numbers within 15 days of the replacement.
• You must report any issues to eSpareware within 7 calendar days of their occurrence; otherwise, your request may be denied.
• You are responsible for properly maintaining, storing, and using your product according to the manufacturer’s guidelines, and for taking reasonable steps to use your product as directed.
• You agree to return any defective parts or products to eSpareware if requested.
• If the EW is not activated within 30 days or if any of the above conditions are not fulfilled, the plan may be deemed void, and all requests under the EW may be rejected.
• You will provide eSpareware or its service provider with full access to the Product/Equipment to perform necessary adjustments and repairs.
• You must ensure adequate space for spare parts, testing of the Product/Equipment, and provide sufficient workspace, heat, light, ventilation, and electrical supply for eSpareware’s representatives to deliver services at your location.
• You agree to cooperate with eSpareware or its authorized representatives during the service request and provide all necessary documents for processing the request.
• You are responsible for removing all add-ons and accessories from the Product/Equipment before providing it to eSpareware for service. You should also maintain backups of all software and data, and restore them after repairs.
• All complaints or service requests must be registered through the official eSpareware Call Centre, App, or website.
• You must comply with all relevant laws, rules, and regulations.
• You will indemnify us and hold us harmless against any actions or omissions, including any resulting consequences, and defend eSpareware against all claims arising from breaches of this contract.
• You must notify eSpareware in writing of any changes to your billing address. Any written communication, billing statement, or notice from eSpareware will be considered served within 48 hours of being sent by regular mail or sooner if applicable.
• You acknowledge that it is your responsibility to keep informed about the contract and any changes made. Any ignorance of the terms will be your sole responsibility.
• You understand that the services are subscribed in your name, and any name change is not permitted under any circumstances.
• You may not assign any rights or delegate any obligations arising from this agreement to any person without prior written consent from eSpareware.
• You are solely responsible for any unauthorized transfer or change in ownership of the Product/Equipment.
• You must return any standby or loan spare parts provided by eSpareware on or before the return of the original parts to you.

16. GOVERNING LAW& JURISDICTION
17. The validity, construction and performances of terms herein shall be governed by and interpreted in accordance with the laws of the Republic of India,

2. The parties hereto unconditionally and irrevocably agree to submit to the exclusive jurisdiction of the competent Courts in Gautam Buddha Nagar with regard to any matter or dispute arising hereto or any other documents that may be executed by the parties hereto.